Stonehaven Outdoor Living Privacy Policy

This Privacy Policy explains how Stonehaven Outdoor Living, LLC (“Stonehaven Outdoor Living,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, submit a form, request an estimate, schedule a consultation, or communicate with us.

Information We Collect
We may collect the following categories of information:

Contact Information: name, phone number, email address, mailing address, and other details you provide.
Project / Request Information: details you submit about your project, preferences, photos you provide, and scheduling information.
Communications: messages and content you send us via forms, email, phone, or text message (SMS).
Website Usage Information: IP address, device/browser information, pages viewed, and similar analytics data collected via cookies or similar technologies.

How We Use Information
We use information to:

Respond to inquiries and provide customer support
Schedule consultations/appointments and send related confirmations, reminders, and updates
Provide quotes/estimates and service-related communications tied to your request
Improve our website, services, and customer experience
Maintain security, prevent fraud, and comply with legal obligations

Cookies & Analytics
We may use cookies and similar technologies for website functionality and analytics. You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

How We Share Information
We do not sell your personal information.
We may share information with service providers that help us operate our business (such as website hosting, CRM, scheduling, analytics, and messaging providers) only to perform services on our behalf.

IMPORTANT MOBILE INFORMATION DISCLOSURE:
We do not share, sell, rent, or disclose mobile information (including phone numbers, SMS opt-in data, or SMS message content) to third parties or affiliates for their own marketing or promotional purposes.

We may disclose information if required by law, court order, or to protect our rights, safety, or property.

Text Messaging (SMS)
If you opt in to receive text messages from Stonehaven Outdoor Living, LLC, we may collect and use:

your mobile number
opt-in/consent records (how/when you opted in)
message content and delivery information

Purpose: appointment scheduling/confirmations, reminders, updates (including reschedules), and customer care related to your request.

Message frequency varies.
Message & data rates may apply.
Opt-out: reply STOP to cancel at any time.
Help: reply HELP for help.

SMS consent is not a condition of purchase.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

Data Retention
We retain information as needed to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

Security
We use reasonable administrative, technical, and physical safeguards to protect information. No system is completely secure, so we cannot guarantee absolute security.

Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent version.d stored in the United States or other jurisdictions where our service providers operate. By using the Site and providing information, you understand that your information may be transferred to and processed in those locations.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” above indicates when it was last updated. Your continued use of the Site after changes means you accept the updated policy.

Stonehaven Outdoor Living LLC
Email: [email protected]